Dispatch

Please note that due to excessive demand at the moment, we may take a couple of days longer than the dispatch times stated below. 

We will usually dispatch orders within 3 working days. We wish we could wave our magic wand and you would instantly receive your product on a broomstick, but, unfortunately, our wand doesn’t seem to work that way. (Believe us we tried!) All of our products are freshly hand crafted to order and we endeavour to get them to you as quickly as possible but we will never rush our hand crafting process and believe they are worth the wait. 

Free Shipping in the UK!

Orders will be sent via Royal Mail 1st Class (Royal Mail aim to deliver next working day including Saturdays). Orders of four or more products (including free ones) will be sent Royal Mail tracked/signed.

Shipping Outside the UK

We wish we didn’t have to charge you for shipping but rising costs have given us no option. Shipping cost is £12.99 per order.

Gift sets and beauty bundles – shipping cost is £29.99 each. This does not show at checkout and a separate email requesting additional payment (£17.00) will be sent. 

Orders will be sent via Royal Mail International Airmail tracked/signed (Usually takes 5 to 10 WORKING days).     

PLEASE NOTE THAT DUE TO STRIKE ACTION BY CANADA POST, THEIR WILL BE SERIOUS DELAYS ON SHIPPING TO CANADA.

Free Eye Cream Worth £35 if You Live in Ireland

Due to Irish Customs requiring full electronic Customs Data, it is no longer feasible for us to ship directly to Ireland. Our substantial number of Irish customers are using An Post’s Address Pal   to get parcels shipped to this UK address and then forwarded on to them. Address Pal’s shipping costs are comparable to our own international rate, and of course since they are in the UK, shipping to An Post is FREE! 

It seems to suit our customers better now than before (extremely reliable!).

We will refund you the UK VAT amount (20%) and this should easily cover all of the customs duty and local taxes due in Ireland. 

We will also add a free eye cream of your choice to your order (please put a note in your order when you place it). Otherwise we will choose one for you 🙂

Europe (Excluding Germany)

Customs duty and local taxes may be charged in the receiving country (usually this does not happen and customs process straight through). If you do incur local taxes please email us and we will refund the UK VAT amount (20%).  This should cover most of the customs duty and local taxes.

Germany, Spain, Italy & France

Shipping to these countries is currently not feasible due to Verpack G and customs paperwork requirements. We advise these customer to have the products sent elsewhere to a friend or family member and then forwarded on.        

Africa

Royal Mail have advised us not to ship to Africa due to parcels frequently going missing.